This is the usual setup for a Philippine contact center operations--cubicles and cubicles with computer monitors hooked on phone lines with headsets.
MANILA, Philippines – Recently the Philippines
achieved another milestone in international business process outsourcing
) as it surpassed India with an established work force of 350,000 call center
agents in 2011.
Already a lively haven of call centers
catering to countless customers and clients, the figure (16.7% higher than India’s) makes the Philippines
the leading BPO
provider in the world-based on data revealed by Department of Transportation and Communications (DOTC) Undersecretary Rene Limcaoco. The call center
agent work force clearly composes majority of the 500,000 Filipinos working in all types of BPO
Limcaoco stated that as long the nation’s BPO
industry keeps growing, export revenues could top $11 billion by mid-2016. For 2011, the industry generated $9 billion which is equivalent to around 5% of the Philippines’ gross domestic product (GDP).Social Impact
With the influx of call centers
as well as other BPO
-related operations in the country, job opportunities from the sector continue to be offered in high numbers complete with very competitive salaries and attractive benefits.
As seen through the last decade, the round-the-clock operations of BPO
firms have gradually impacted local society and businesses in positive ways such as increased consumer traffic in commercial joints (e.g. convenience stores, restaurants) stronger demand for rentals of office spaces, more people being able to buy high-end gadgets like tablets and smartphones, higher tax revenues collected by the local authorities, etc.A Very Promising Future
With a stable BPO
industry of its own as well as a large number of Filipino workers who are fluent in English, the Philippines
continues to attract big investments from abroad. Recently European Union
) Ambassador to the Philippines Guy Ledoux announced that European firms already engaging with the local BPO
industry are expected to expand their operations very soon. Ledoux also stated that European companies currently represent 10% of all BPO companies operating in the nation.
On another development, the British-Philippines Outsourcing
Council (BPOC) expressed to Philippine Ambassador Enrique Manalo that it will promote the Philippines
as an important investment destination. It was revealed from their recent meeting that outsourcing
to the Philippines
is key to being able to compete globally and that several jobs in Britain
are created out of every job created in the Philippines